Quality Assurance
At WanderCOVE, we take immense pride in the caliber of our offerings and assure a 100% warranty on our craftsmanship. Any defects or errors on our part will result in a replacement at no charge. We generally do not accept returns due to customer error like incorrect choice of sizes, styles, colors and so forth.
Refunds
Peace of mind is included with every purchase.
At WanderCOVE, we take pride in crafting high-quality clothing, graphic tees, 3D shirts, and personalized gifts that spark joy and adventure. We want you to love your Wandercove experience, which is why we offer a flexible 30-day return and exchange policy for your complete satisfaction.
Reasons for a Refund:
- The product itself is flawed.
- The print quality of the product is poor.
- The final product is materially different than the image presented on the product page.
Please note:
We do not offer refunds for buyer’s remorse (incorrect size, color, etc). However, we’re happy to help with exchanges under our exchange policy below.
Replacement and exchanges
Refunds won’t be processed for size, design, or color discrepancies. However, we still support customers with the replacement, but please note that you will be responsible for covering the shipping fee along with a small handling fee. The handling fee may vary depending on the type of product, such as Hoodie or Sweatshirt.
Refunds or free replacements are offered if the received product differs in size/image from the ordered one or if the website’s size chart is inaccurate.
For overall dissatisfaction, contact us for a resolution, prioritizing your satisfaction.
Note: Allow a 20% difference between advertised and actual items, considering potential color variations due to lighting or monitor displays during photo shoots.
In the rare event of any dissatisfaction, we typically handle the re-shipping of the item at our expense. We want to assure you that such issues are infrequent, but it’s important for you to be aware. Please rest assured that we are always here to address any concerns you may have.
Cancellation and Modification Policy
You have a 24-hour window to cancel or modify your order from the time of purchase. This is because we ship once daily, and if your order has already been shipped, we cannot make changes until you receive it. At that point, if needed, you can return the item, and we’ll process a refund.
Please note that requests to cancel or modify orders using promo codes are not covered by the cancellation policy. Refer to the Coupon | Promo | Discount Codes section below for more details.
We appreciate your understanding and cooperation. If you have any questions or need further clarification, feel free to contact us.
Late or missing refunds (if applicable)
If you haven’t received a refund, check your bank account and contact your credit card company. Refund processing times vary. If issues persist, reach out to your bank and then contact us again.
Coupon | Promo | Discount Codes
- These codes are not applicable to past, existing, or pending orders.
- Discounts cannot be converted to cash value.
- Codes cannot be combined with other promos.
Summary
- Orders can be modified or canceled within 24 hours.
- Promo codes do not apply to past, existing, or pending orders.
- Once shipped, orders cannot be modified or canceled.
- Our Return and Exchanges policy covers you for 30 days post-purchase (this applies to product quality, shipping delays beyond our policy and anything else we might think is reasonably acceptable to make you very very happy!).
- Customer errors in shipping details and missed parcel deliveries are excluded from refunds, but we’ll work together to find a solution.
Contact us with any questions about these terms at any time.